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Refund Policy

Thank you for shopping with us at Moonlight Enchantments! Please read our refund policy carefully to understand our guidelines regarding returns and refunds.

Unique Nature of Crystals

Crystals are natural products, and each one is unique. They may have imperfections, natural cracks, and slight variations in color and patterns. If you seek perfection, our crystals may not be the right choice for you.

Return Policy

We accept returns and will refund items that are damaged during shipping only. You have 7 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be in the same condition as when you received it.

  • Unopened or Unused: The item must be unopened or unused.

  • Original Packaging: The item must have its original label and be in its original packaging.

  • Proof of Purchase: You will need to provide your receipt or proof of purchase.

How to Initiate a Return

To initiate a return, please get in touch with us at moonlightenchantments1@gmail.com. If your return is accepted, we will provide you with instructions on how and where to send it.

Return shipping is the buyer's responsibility, and Moonlight Enchantments will not cover return shipping costs. Items sent back to us without first requesting a return will not be accepted.

Damages and Problems

Please inspect your order upon receipt. If the item is defective, damaged, or received in error, contact us immediately so we can assess the problem and rectify it.

Exceptions/Non-Refundable Items

Certain types of items cannot be returned, including:

  • Special orders

  • Gift cards

  • Sale items

Refunds

Once we receive your return request, we will notify you and let you know if the refund has been approved.

If the returned item is damaged or lost on the way back to us, the buyer is responsible for the loss. If approved, you will automatically receive a refund in the same form of payment used for the original purchase. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Thank you for your understanding, and we appreciate your support of Moonlight Enchantments! If you have any questions, feel free to contact us.

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